Field Engineer, Lake Success NY (Long Island)

 

Our client is a MSP located on Long Island, NY. They are seeking a high energy professional who possesses a positive attitude, as well as the following skills and experience:

    • 2+ years of IT field software and hardware support (desktop, laptops, peripherals).
    • Experience supporting Microsoft-based environments.
    • Experience with Active Directory.
    • Basic understand of TCP/IP network architecture.
    • A+, Cisco, Dell, Vmware and Microsoft certifications are a plus.
    • Superior IT problem solving skills.
    • Experience working with customers in a technical helpdesk type environment.
    • Excellent time management, reporting, and communication skills.
    • Ability to use incident ticketing system and keep incident ticket status current.
    • Valid driver’s license/reliable transportation.
    • College degree or technical certifications highly perferre
    • Must be available for on-call rotation as needed.

Job Responsibilities will include:

    • Diagnose and resolve technical hardware and software issues in a timely fashion.
    • Use available information resources to achieve problem resolution.
    • Advise clients of appropriate action.
    • Log all help desk interactions and redirect problems to appropriate resource.
    • Identify and escalate situations requiring urgent attention.
    • Stay current with system information, changes and updates.
    • Set up, configure, and support client networks.
    • Develop and maintain client systems, applications, security, and network configurations.
    • Troubleshoot network performance issues.
    • Recommend upgrades, patches, and new applications and equipment.
    • Provide technical support and guidance to users.

Required Experience:

    • Active Directory: 2 years
    • Microsoft-based environments: 2 years
    • Microsoft Exchange: 2 years

Required licenses or certifications:

    • Driver's License
    • Reliable Transportation
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