L1 HD/Desktop Support – Long Island, NY

Our client is a MSP located on Long Island, NY.  They are seeking a high energy professional who possesses a positive attitude as well as the following skills and experience:

  • 2+ years of IT field software and hardware support (desktop, laptops, peripherals).
  • Experience supporting Microsoft-based environments.
  • Experience with Active Directory.
  • Basic understand of TCP/IP network architecture.
  • A+, Cisco, Dell, Vmware and Microsoft certifications are a plus.
  • Superior IT problem solving skills.
  • Experience working with customers in a technical helpdesk type environment.
  • Excellent time management, reporting, and communication skills.
  • Ability to use incident ticketing system and keep incident ticket status current.
  • Valid driver’s license/reliable transportation.
  • Bachelor’s degree preferred.
  • Must be available for on-call rotation as needed.
  • Diagnose and resolve technical hardware and software issues in a timely fashion.
  • Use available information resources to achieve problem resolution.
  • Advise clients of appropriate action.
  • Log all help desk interactions and redirect problems to appropriate resource.
  • Identify and escalate situations requiring urgent attention.
  • Stay current with system information, changes and updates.
  • Set up, configure, and support client networks.
  • Develop and maintain client systems, applications, security, and network configurations.
  • Troubleshoot network performance issues.
  • Recommend upgrades, patches, and new applications and equipment.
  • Provide technical support and guidance to users.

Required experience:

  • Active Directory: 2 years
  • Microsoft-based environments: 2 years
  • Microsoft Exchange: 2 years

Required licenses or certifications:

  • Driver's License
  • Reliable Transportation

 

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