L2+ System Engineer (NYC)

Our client, a leading Managed Service Provider in the New York City area is looking for a Level 2 (L2) System Engineer. The position is responsible for the implementation and support of varied client physical network infrastructures, hosted and cloud environments, as well as providing technical assistance to team members.

Essential Duties & Responsibilities

  • Provide remote and on-site server/workstation/network support and maintenance
  • Install applications and operating systems on customer hardware
  • Investigate user problems and identify their source; determine solutions; test and implement solutions
  • Configure and install servers (Windows 2012-2016), firewalls (Cisco, SonicWALL, Meraki), switches (Cisco, Meraki, HP Managed Switches) and other related equipment, devices and systems
  • Work in conjunction with the Project Manager to implement projects successfully
  • Review scope of work and perform implementation of projects
  • Create through and accurate documentation on all projects and support incidents

Knowledge Requirements

  • All Windows desktop and server operating systems
  • Active Directory, Group Policies
  • Microsoft Office365 Applications, SharePoint, Exchange Server
  • Citrix Environments
  • RMM platforms such as N-Able and LabTech
  • Enterprise-class network equipment such as Cisco, Meraki, HP, Dell
  • Network security products from Cisco, Sonicwall
  • VMware and Hyper-V virtualization platforms
  • Backup products such as StorageCraft, Datto, or Veeam
  • SAN Storage experience with Nimble, HP, NetAPP, both fiber and iSCSI
  • Enterprise Anti-Virus platforms such as Bitdefender, Webroot, etc.
  • All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX


  • 5 + years of experience supporting and implementing network and systems infrastructure solutions
  • Professional, Industry, and Vendor certifications are a plus (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
  • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
  • Ability to concisely document issues and resolution steps
  • Time Management
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