Level 2 Support Engineer – Sacramento, CA

Our client is a growing IT Managed Service Provider (MSP) based in the greater Sacramento area.  They are looking to add an accomplished Systems Support Engineer to their growing team.

Job Responsibilities:

  • Assign initial severity level to problem and initiate the resolution workflow
  • Ability to adjust to multiple demands, shifting work priorities, adversity, and change
  • Receive and log support calls
  • Work with clients remotely to identify and resolve technical issues
  • Resolve product support questions – issues – failures
  • Assist with first level support as needed
  • Provide second level escalation support
  • Manage client projects
  • Work on-site with clients as needed

Requirements:

  • Minimum 5 years of experience on a Service desk resolving client technical issues remotely (MSP experience preferred)
  • Excellence in communication skills/organization/computer skills
  • Able to solve problems effectively and efficiently
  • Proficient in network administration, Microsoft Windows/Server operating systems, and MAC operating systems
  • Valid driver’s license and reliable transportation

Preferred Skills:

  • VMWare VCP
  • Microsoft Certified
  • Familiar with MAC OS (Server app, Open Directory preferred)
  • Citrix Certification (XenApp/XenDesktop experience a plus)
  • ConnectWise Certified (we will provide training)
  • Work well independently or with your team
  • Be a self-starter and self-motivated
  • Prior experience with RMM tools
  • Professional, friendly, courteous and outgoing attitude

 

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