Level 3 Engineer – Minneapolis, MN

Our established client, a growing IT Managed Service Provider in the Twin Cities, is seeking an experienced Level 3 engineer for Project Based consulting.

Essential Duties & Responsibilities

  • Work in conjunction with the Project Manager to implement projects successfully
  • Review scope of work and manage implementation of projects
  • Provide remote and on-site server/workstation support and maintenance
  • Install applications and operating systems on customer hardware
  • Test new products and technologies prior to deployment
  • Create thorough and accurate documentation on all projects and support incidents
  • Administer and support Microsoft-based customer networks
  • Investigate user problems and identify their source; determine solutions; test and implement solutions
  • Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems

Knowledge Requirements

  • All Windows desktop and server operating systems
  • Active Directory, Group Policies
  • Microsoft Lync & Exchange Server
  • Citrix Environments
  • Microsoft Office 365 and SharePoint administration
  • RMM platforms such as N-Able, LabTech, or Kaseya
  • Enterprise-class network equipment such as Cisco, HP, Dell
  • Network security products from Cisco, Sonicwall, Watchguard
  • VMware and Hyper-V virtualization platforms
  • Backup products such as StorageCraft, Datto, or Veeam
  • SAN Storage experience with IBM, HP, EMC, NetAPP, both fiber and iSCSI
  • Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
  • All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/osX


  • 5 + years of experience supporting and implementing network and systems infrastructure solutions
  • Professional, Industry, and Vendor certifications are required (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
  • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
  • Ability to concisely document issues and resolution steps
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