Technical Account Manager (TAM) – Encino, CA

Our long term client continues to expand in the Northwest LA area.  They are actively looking to add an experienced and articulate Technical Account Manager (TAM)

Responsibilities of this role will include:

  • Manage the client relationship related to the technical services our client provides,including determination and implementation of projects, management of ongoing support tasks, meet “uptime” and billing goals, and overall client happiness.
  • Manage resources required to successfully generate, manage, and complete technical projects and ongoing tasks, communicate status to clients and team members, and maintain complete project documentation all while meeting our client’s core values. 

Technical Requirements: 

  • Knowledge and technical skills implementing and supporting “Windows stack” technologies: servers, workstations, storage, virtualization (servers and desktops) and related network components
  • Knowledge and ability in implementing and supporting routing, switching, and firewalls for TCP/IP networking (including VLANs and WAN technologies such as MPLS networks and load balancers)
  • Knowledge and experience implementing, administering, and supporting the following:

o MS-Windows Server

o MS-Exchange Server

o MS-Windows RDS Server

o MS-SQL Server

o MS-IIS Server

o MS-Active Directory

o MS Group Policy

o MS-Windows Professional & Enterprise

o VMWare vSphere EnterprisePlus

o Citrix XenApp, XenDesktop, and Netscaler

o Cisco, SonicWALL, and Juniper Routers and Firewalls

o Dell, HP, & Cisco Switches

o Dell & HP Storage Arrays

o Dell & HP SSL-VPN Appliances

Background Experience Necessary to be Successful in the Position:

  • Three to five years experience successfully managing technical client relationships for 25-150 user environments
  • Two to three years experience implementing and supporting enterprise level Windows
  • Server, RDS, VMWare, Storage solutions, and Citrix in live production environments or
  • Two to three years experience implementing and supporting SMB level Windows based technology infrastructures in live production environments
  • Two to three years experience implementing and supporting routing, switching, and firewalls for TCP/IP networking
  • Experience working directly with technical managers as well as non-technical end users
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